ISTS Customer Care Knowledgebase

Application Process

Should I submit all of my information before I request a recommendation?

No. You should request a recommendation as early as possible to insure there is sufficient time for the recommendations to be submitted by the deadline.

The country pulldown doesn’t have my country listed. What shall I choose?

Select the ‘Armed Forces/…’ option closest to your home country.

Can I print my application?

Presently, the only options would be to…

1) Do a screen print on your computer and pasting it into a program like Paint or

2) Using your browser’s print option.

I am trying to apply but it’s asking for a Program Key. What is it?

The alphabetic designation representing a specific scholarship program; each application will have a designated code for access.

Consult with the program sponsor or contact ISTS.

Why is the application or form “read only”?

This may be due to one of the following two reasons:

1) The application is closed

2) You are inadvertently accessing a previous application/form

I am having problems accessing account within school system?

Due to firewall issues, many within a school system cannot access our website. Please try from outside the school or you may want to consult with your IT dept.

Why do I have to give my DOB (date of birth) when I create my account?

ISTS administers programs for children as young as four years old. To protect the personal information of our young applicants and comply with the Children’s Online Privacy Protection Act (COPPA), ISTS requires date of birth to verify all users of our application system are older than thirteen.

Please note that date of birth information is used for compliance purposes only.

Why do I have to create an account to Recommend/Nominate?

Account creation is the same for both applicants and recommenders/nominators. Because some of our scholarships have applicants under the age of 13, we are required by law to ask for a date of birth. This information is not followed up on and is used for the sole purpose of determining that you are above the age of 13.

How do I apply?

To apply for the [name of program], please visit[insertprogramkey] to create an account and log into our online application system. You may return at any time to verify the status of your application or make changes prior to the deadline.

How can I upload multiple page documents?

If you do not have a multiple-page scanner to convert into a single file, please do the following:

  1. Scan each document. Once all documents are scanned…
  2. Highlight all documents in Windows Explorer
  3. Right-click, select “Send to”
  4. Choose “Compressed (zipped)” folder
  5. Upload new file