ISTS Customer Care Knowledgebase

Award & Checks

I can’t find my renewal link?

On your Home page, it will be found under the application that corresponds to the year you were awarded (i.e. 2010-2011 Scholarship)

How do I update my address if I move?

  1. Go to https://aim.applyISTS.net
  2. Enter the e-mail address and password you used to create your account
  3. Click the ‘My Profile’ tab at the top left side of the page
  4. Enter your new address
  5. Scroll back to the top and click ‘Save Profile’

Can I defer my award or take a gap year?

This is dependant upon the program sponsor. Please contact ISTS Customer Care to request a deferral.

I changed schools. So how do I get a new check?

To request a check reissue, please follow the instructions listed below:

1) Login to your scholarship account and verify your school name and home address on your profile page

2) Return the scholarship check to:

ISTS

1321 Murfreesboro Road

Suite 800

Nashville, TN 37217

Include a note stating that you are requesting a check reissue and note the following:

1) Your home address

2) Your school name

3) The email address used to create your scholarship account

4) The reason for your reissue request

Please Note: A $25 reissue fee may apply.

What if I change schools?

  1. Go to https://aim.applyISTS.net
  2. Enter the e-mail address and password you used to create your account
  3. Click the ‘My Profile’ tab at the top left side of the page
  4. Scroll to the bottom to update your college/university information
  5. Scroll back to the top and click ‘Save Profile’

Are scholarships taxable?

Tax laws vary by country and we recommend consulting your tax advisor for more guidance.

I received a renewable award, how do I renew my award?

Renewal instructions for a renewable award will be sent to the e-mail address registered to your account when it is time to start the renewal application process for your award.

What is a renewable award?

A renewable award provides financial assistance to a student for a predetermined amount of time without requiring reapplication for the award. Renewals are based on student’s ability to meet the qualifications for the renewal, set forth by the program sponsor. For the renewal application process, students may be required to submit current contact, academic or financial information to qualify for renewal.

Not all scholarships are renewable.

Can I speak to the selection committee to learn why I didn’t win?

For confidentiality reasons, ISTS is prohibited from providing any further information regarding the selection committee, how your application ranked in relation to other applicants or any other applicant data.

I’ve won. When will I get my check?

Any notification you receive identifying you as an award recipient will also include the date on which that program’s checks will be disbursed.

Please review your notification for the specific date. For most programs, award checks are mailed in August to the recipient’s address as listed on his or her Profile Page at https://aim.applyISTS.net and are made payable to the educational institution of the recipient’s choice, pending program sponsor’s approval.