ISTS Customer Care Knowledgebase

Supplement & Codes

How would I go about printing out the instructions to give to my employer/recommender? Also, where would I send it?

If your recommender is unable to locate the e-mail with the supplement code, you may use the “Print Instructions” option to print the instructions to give to your employer/recommender.

Why did I receive more than one request for the same supplement?

If you have received instructions for the same supplement type more than once (either by e-mail or in hard copy/paper form), the applicant has likely created an additional request.

Please use the code from most recent request you received as any codes issued previously for the supplement type are now invalid.

Once you have completed the supplement for that applicant and received a confirmation e-mail stating the submission was accepted, you have successfully submitted the supplement for that applicant.

You do not need to complete erroneous requests, as any additional submissions for the same applicant will not be accepted.

Why did I receive more than one supplement request?

It is possible that the program for which your applicant is applying requires several types of third party supplements.

If you have received multiple supplement requests, the applicant may have selected you to provide more than one on their behalf. Please review the instructions provided to you by the applicant and confirm the type of request.

I haven’t received the Supplement Code

If the applicant has sent the instructions via e-mail and you have not received them, please look in your SPAM/Junk folder. If you are still unable to locate the e-mail with the supplement code, the student may use the “Print Instructions” option to print the instructions for you.

Please be advised that if the applicant has requested a code for this supplement more than once, only the most recently requested code is valid.

How do I complete a supplement?

In order for you to provide a recommendation/nomination/verification for an applicant, the student must have generated a request via his online application.

The applicant completes this request by logging in to their application and either e-mailing you the instructions or printing the hard copy instructions to provide to you personally. These instructions include a supplement code, specific to the applicant that is required to complete their request.

Can I email or mail the recommendation?

We cannot accept recommendations by email. They must be completed using the online form.

If the program allows recommendations to be sent by mail, please use the Cover Page found on the application. It has the address and MUST accompany the recommendation.

Why did I receive multiple requests for the same applicant’s supplement?

The e-mail requests you are receiving are generated when an applicant logs into his or her application and requests a supplement be sent to you.

If you have received more than one request, either by e-mail or in hard copy (paper) form, the applicant has most likely created an additional request.

Once you have completed the supplement for that applicant and received a confirmation e-mail stating the submission was accepted, you have successfully submitted the supplement for that applicant.

You do not need to complete erroneous requests, and any additional submissions for the same applicant will not be accepted.

Please note: You may receive multiple requests if you are submitting supplements for more than one applicant. Please confirm the name of the applicant that generated the request before disregarding.

What if the Supplement Code is not working?

  1. Be sure that you are entering the supplement code in the field labeled “Supplement Code”
  2. Please verify you have not mistyped the supplement code
  3. Please contact the applicant directly as he or she may have deleted the original request, created a new one and rendered the original Supplement Code invalid.
  4. Confirm with the applicant whether he or she has already requested a new Supplement Code for you or if he or she must generate a new request.
  5. Once you have a valid Supplement Code, to complete the supplement:
  6. Go online to https://aim.applyISTS.net/supplement
  7. Create an account using your e-mail address and a secure password OR if you have already created an account, simply log in using your e-mail address and password.

Was my supplement submission successful?

Once you complete a supplement (recommendations or nominations) you should receive a confirmation e-mail stating the submission was accepted.

If you have not received a confirmation e-mail, you may confirm your submission by logging in to your account at https://aim.applyists.net. If your submission was successful, the applicant’s name will appear on your homepage (the first page you will see after logging into your account) with status “Submitted.”

If your supplement has the status “Submitted” there are no additional requirements for you to complete.

If the status of the supplement is “Not Submitted” you have several options to complete it. If you have received a request from more than one applicant, please confirm the name of the applicant and supplement you are trying to submit to ensure you are referencing the correct one.

To complete the supplement, click the hyperlinked name of the supplement to link to and fill out the request form. If you are still experiencing difficulty, please contact our Customer Care department to resolve the issue.

You may need to contact the applicant to request he or she generate a new supplement code and submit the supplement again.

What is a Supplement Code?

A Supplement Code is unique identifier for an applicant request to have an individual fill out a supplementary form on his or her behalf. A Supplement Code is a combination of numbers and letters (not case sensitive).

Please be advised that if an applicant has requested a code for the same supplement more than once, only the most recently requested code is valid.