Previously uploaded documents that are no longer displayed with a status on the ‘Home’ page have been rejected. The most common reasons for a rejected document are as follows:

  • The document uploaded is not one of the accepted file types. (.pdf, .tif, .png, .gif, .jpeg, .jpg, .bmp, .xps and .zip are acceptable file formats.)
  • The .zip file uploaded did not contain acceptable file formats.
  • The document uploaded was not the document requested.
  • Not all pages of the document were contained in the file.
  • We cannot open the file. The file may be corrupted or password protected.

Refer to the upload section of your application for the details of the required documents and upload a new file that meets the criteria stated.