The page just refreshes but my document isn't uploaded. What do I do?
This happens when you are trying to upload a document with the same file name as one already queued to process on your account. To fix this, just update the file name of the document on your computer.
- Using Microsoft: Right-click your file and click Rename
- Using Apple: Right click on the file, select Get Info. Click on the arrow next to Name and Extension and change the name.
- Using iPhone: Click Here
How do I upload multiple pages to one requirement?
When you are retrieving a transcript or other required document for your application, you may have it broken up into multiple pages or need to take multiple screen shots to get all the information. That's fine! You can submit those several pages as a .zip file. To create a .zip file, you can do the following. Using Windows: Click Here Using Apple: Click Here
What does my Document Status mean?
Some applications require you to provide supporting documents in order to verify that you meet certain eligibility criteria or to verify academic scores. If your application has that requirement, a Supporting Documents section will appear as you go through the application to allow you to upload your documents. Here are the statuses they may go through as they are processed. The document has not successfully been uploaded into the ISTS system. Please return to the Supporting Documents section of your application and upload this document using the stated instructions. The document has successfully been uploaded into the ISTS system and is in queue to be reviewed. Processing times may vary based on volume and other mitigating factors. Your application will inform you of the processing time for your application. Documents that are in this status by the deadline are considered as meeting the deadline so long as they can later be found as acceptable. The document was received and reviewed by the ISTS Processing Team; however, it was rejected. A Rejected Documents section will appear below the Attachments section with details as to why the document was rejected so you can replace it. ISTS may also notify you by email on the Monday, Wednesday, or Friday immediately following the rejection. The document was successfully received and reviewed by the ISTS Processing Team and met all requirements for that document on the application. If you need to replace this document during the application period, please contact ISTS Customer Care and request which specific document be removed. If you do, you will need to upload its replacement before the application deadline.
Can I just upload one file that has all my required documents in it?
Unfortunately, no. You should upload an individual file for each requirement on your application.For example, if your transcript from your school also has your SAT scores, you will have to upload your document to both the High School Transcript and SAT/ACT Score slot on your application for it to be properly processed. Make sure to change your document's name to match the slot it's going into for easy reference.
What kind of Documents can I upload?
In order to maintain the integrity of your documents for your application, ISTS must assure that your documents meet certain requirements so that we can accept them. What file types can I upload? - The only acceptable file types are .pdf, .tif, .png, .gif, .jpg/.jpeg, .bmp, and .xps. Each of these file types are not editable to prevent any chance of data tampering. What if the document I need to upload is a .docx? - ISTS cannot accept a word document as an acceptable file type. However, you can typically use the "Save As" command to change the file type to .pdf. What do I do if the document I need is a website page? - You should be able to take a screen shot with your computer or phone. If you need to take multiple screen shots, you can submit them together in a .zip file.
What do I do with my Supporting Documents?
Many scholarship applications require supporting documents be submitted as part of one, some, or every step of the application process. Here are some questions you may have about how ISTS handles documents: