Basics

What is the status of my approval as manager?

The status of your manager approval is always available to you from your home page of your ISTS account. If you ever need to get back to the home page, click Home in the upper right of your screen. Under "Supplements" on your home page, a table will appear with all active supplement forms. If an employee does not appear, you have not used their supplement code on this account or they have not properly filled out their application. Note that if you have more than 10 supplements on your account, you will need to change pages to display further supplement items. You can organize supplements on your home page by Applicant Name, Program, Due Date, or Status. A status of Not Submitted means that all required information on the form has not been successfully submitted. Click the form name under Program to continue filling out the supplement. A status of Submitted means that all materials have been received and no further action is required for that supplement form.

How do manager approvals and supplements work?

In order to assure that program guidelines are followed, employers may require a manager approval to review an employee's chosen courses or degree. They will receive a system-generated email with instructions.

How do I use a supplement code?

In order to connect a manager with the correct employee, ISTS uses a supplement code system that connects you directly to the form required for your specific employee. If you are filling out information for multiple employees, you will receive a code for each one and will need to use each one so that each employee can complete their application requirements. Supplement codes are 13 characters long and contain numbers and letters. If you receive a message that your supplement code is invalid, try these solutions:

  1. Type your supplement code slowly and carefully into the Supplement Code field on your account.
  2. Check your email to make sure the employee has not generated a new code for you that is now valid.
  3. Contact your employee to ensure they still wish for your approval at this time. If they have changed their minds and canceled your request, it could cause your code to become invalid.
  4. If none of the options above help, please reach out to our Customer Care team.