Can I use a transcript delivery service?
No, we do not accept transcript delivery services like Parchment or College Board. You may, however, have those services send you the document to subsequently upload to your application.
The application says there's a mailing cover page. How does that work?
In the supporting document section of your application, you will find upload instructions. So that we can maintain a paperless process, ISTS prefers you upload your documents. This process is also the fastest and most certain way we can receive your documents. Some programs may offer a mail-in cover page. If your scholarship provides mailing instructions in the Supporting Documents section, you can choose to mail in your documents. To do so, find the link "To mail documents; Print Cover Page" in that section. Print the resulting page, check off the documents you are sending, and mail them to ISTS with a tracking number. Because it is paper and ink materials, please allow 7 business days after you have confirmation of receipt for your documents to show. This gives our team time to scan your document and attach it to your account for processing.
What should I avoid when uploading documents?
Here are some things to avoid when uploading your documents.
- Don't upload a Microsoft Word™ document (.doc, .docx) or any other format we don’t accept.
- Don't upload more than the requested documentation.
- Don't assume your documents are correct and accepted once you have uploaded them.
- Don't upload a document stating you are mailing your documents.
- Don't assume the required document does not pertain to you. If the application states the document is required, your application will remain incomplete if you do not provide that document.
- Don't upload any file that has a viewing expiration date.
- Don't password protect your uploaded documents. Password protected documents will be rejected.
I have multiple college transcripts. Which one should I provide to the application?
Unless otherwise stated, you should provide your most recently updated transcript to the application process. This may be from a degree you have just completed or have just started. If you feel it necessary to provide multiple college transcripts, place acceptable files into a .zip file and upload it to the application for review.
I do not have SAT or ACT test scores because my school did not require them for admission. What can I send in as their scores?
Some scholarships & grants may be able to waive this requirement for certain situations. Leave the corresponding sections of the application blank and reach out to ISTS Customer Care via the Contact Form above. Let us know your situation so we can see if you are still eligible for the scholarship or grant program.
I want to provide both my SAT and ACT scores to the application. How do I do that?
Only one standardized test is required for most scholarship applications. If you would like both to be reviewed, place both score documents in a .zip file. Upload this .zip file to your application. Please ensure the documents in the .zip file are in acceptable file formats.
The form only allows one test date. How do I submit my superscore to you?
ISTS programs do not review superscores at this time. Please list the single test date where you received the highest scores for your standardized test.
My document says Processing but the deadline is tomorrow. Will I be Ok?
If you see “Processing” on your homepage, this means that the attachment has been received and in line to go through the verification process where it will be reviewed.
Please allow at least 5-7 business days.
As long as your documents are uploaded by the deadline, they will still be reviewed. Don't panic if your application still has an Orange "Started" status after the deadline.
The page just refreshes but my document isn't uploaded. What do I do?
This happens when you are trying to upload a document with the same file name as one already queued to process on your account. To fix this, just update the file name of the document on your computer.
- Using Microsoft: Right-click your file and click Rename
- Using Apple: Right click on the file, select Get Info. Click on the arrow next to Name and Extension and change the name.
- Using iPhone: Click Here
How do I upload multiple pages to one requirement?
When you are retrieving a transcript or other required document for your application, you may have it broken up into multiple pages or need to take multiple screen shots to get all the information. That's fine! You can submit those several pages as a .zip file. To create a .zip file, you can do the following. Using Windows: Click Here Using Apple: Click Here
What does my Document Status mean?
Some applications require you to provide supporting documents in order to verify that you meet certain eligibility criteria or to verify academic scores. If your application has that requirement, a Supporting Documents section will appear as you go through the application to allow you to upload your documents. Here are the statuses they may go through as they are processed.
The document has not successfully been uploaded into the ISTS system. Please return to the Supporting Documents section of your application and upload this document using the stated instructions.
The document has successfully been uploaded into the ISTS system and is in queue to be reviewed. Processing times may vary based on volume and other mitigating factors. Your application will inform you of the processing time for your application. Documents that are in this status by the deadline are considered as meeting the deadline so long as they can later be found as acceptable.
The document was received and reviewed by the ISTS Processing Team; however, it was rejected. A Rejected Documents section will appear below the Attachments section with details as to why the document was rejected so you can replace it. ISTS may also notify you by email on the Monday, Wednesday, or Friday immediately following the rejection.
The document was successfully received and reviewed by the ISTS Processing Team and met all requirements for that document on the application. If you need to replace this document during the application period, please contact ISTS Customer Care and request which specific document be removed. If you do, you will need to upload its replacement before the application deadline.
Can I just upload one file that has all my required documents in it?
Unfortunately, no. You should upload an individual file for each requirement on your application.For example, if your transcript from your school also has your SAT scores, you will have to upload your document to both the High School Transcript and SAT/ACT Score slot on your application for it to be properly processed. Make sure to change your document's name to match the slot it's going into for easy reference.
What kind of Documents can I upload?
In order to maintain the integrity of your documents for your application, ISTS must assure that your documents meet certain requirements so that we can accept them.
What file types can I upload? - The only acceptable file types are .pdf, .tif, .png, .gif, .jpg/.jpeg, .bmp, and .xps. Each of these file types are not editable to prevent any chance of data tampering.
What if the document I need to upload is a .docx? - ISTS cannot accept a word document as an acceptable file type. However, you can typically use the "Save As" command to change the file type to .pdf.
What do I do if the document I need is a website page? - You should be able to take a screen shot with your computer or phone. If you need to take multiple screen shots, you can submit them together in a .zip file.
What do I do with my Supporting Documents?
Many scholarship applications require supporting documents be submitted as part of one, some, or every step of the application process. Here are some questions you may have about how ISTS handles documents: